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Returns & Exchanges

Last updated: 20 July 2026

Handmade Gifts India connects buyers directly with independent makers over WhatsApp — we are not a party to the sale, and orders, payment, and delivery are arranged directly between you and the maker. This policy explains what you can expect for returns and exchanges.

What's covered

We accept returns and exchanges only for items that arrive damaged, defective, or significantly different from what was described or ordered. Because most products are handmade — often made to order — we do not accept returns for other reasons, such as a change of mind or a preference for a different colour or size.

How to request one

  • Contact the maker directly on WhatsApp within 3 days of delivery.
  • Share clear photos of the issue along with your order details.
  • The maker will arrange a replacement or a refund, whichever is appropriate.

Refunds

Since payment happens directly between you and the maker (there is no online payment gateway on the platform today), refunds are issued by the maker using the same method you originally paid with.

If a maker doesn't respond

Email hello@handmadegiftsindia.com with your order details and we'll step in to help resolve it.